Title: Product Delight: How to Make Your Product Stand Out with Emotional Connection
Author: Nesrine Changuel
Publication date: September 23, 2025 (global release / Amazon)
Pages: 266 (paperback listing)
Value for PMs & founders (problem it solves)
A step-by-step system to design emotionally resonant products—operationalizing delight through a 4-step model, prioritization tools (Delight Grid, 50/40/10), and measurement practices so you can differentiate, retain, and grow.
Summary
Defines product delight (joy + surprise at key moments) and lays out how to: uncover emotional motivators; map opportunities with the Delight Grid; craft experiences that remove friction, anticipate needs, and exceed expectations; and instrument the impact (NPS/CSAT/HaTS). Includes stories from Chrome, Meet, Spotify, Edge, and more.
3 community-reported takeaways
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Delight is a competitive strategy, not decoration—plan it from discovery and link it to retention and advocacy. Lenny’s Newsletter
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Three pillars recur across examples: remove friction, anticipate, exceed—balance functional and emotional value in the roadmap. dualoop.com
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Practical toolkit—the Delight Grid, the 50/40/10 rule, plus a set of delighters (personalization, celebration, seasonality, humanization…) make delight repeatable. usersnap.com+1
Buy online
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Amazon (US) — Kindle/print listing. Amazon
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Bookshop.org — search by title or ISBN 9791097710408. Bookshop
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Barnes & Noble (US) — print/ebook. LinkedIn
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Amazon.ca (Canada) — paperback (ISBN 9791097710408). Amazon
Author of Impact Factories / Co-founder of Shy Robotics and Product Whys / Head of Product at Dassault Systèmes / Engineer passionate about innovation and entrepreneurship
Full bibliography here
